Refund & Chargeback Policy

Last updated: October 16, 2026

At Pizeteo, we aim to provide a secure, fair, and transparent platform for creators, members, and marketplace buyers. Please read this policy before making any purchase. This policy applies except where a different rule is required by applicable law.

Digital content and subscriptions

Digital content sales are generally final once the content has been accessed, streamed, downloaded, unlocked, or otherwise made available in your account.

Access to purchased digital content is considered delivered when it becomes available in your account.
No refunds are issued for change of mind after any part of the content has been viewed, accessed, streamed, downloaded, or unlocked.
Subscriptions, tips, PPV unlocks, VIP access, live access, downloads, and other digital creator purchases are generally non-refundable after delivery or access.
If no content has been accessed and you request a refund within 12 hours of purchase, we may approve it as a goodwill exception on a case-by-case basis.
Refunds may also be considered for proven platform-side technical failures that prevented access, if reported within 7 days of purchase.
Refund requests are reviewed case by case and are not guaranteed unless required by law.

18+ marketplace physical products

Physical products sold through the adult marketplace are fulfilled by the approved seller, creator, or vendor. Pizeteo does not warehouse or ship physical products on behalf of sellers.

Change-of-mind returns for opened or used intimate products may be restricted for hygiene reasons where the law permits. This does not exclude remedies for faulty, unsafe, incorrect or misdescribed goods.
Our voluntary return window for eligible unopened items is 3 days after delivery, in original packaging and unused condition. Any longer statutory cancellation or return period still applies.
Custom-made, personalized, intimate or hygiene-sensitive items may be excluded from voluntary change-of-mind returns, but not from rights that apply by law.
Return shipping costs are generally the buyer’s responsibility unless the seller or applicable law requires otherwise.
Where a return is required, approved refunds are normally processed after receipt and inspection, subject to any earlier deadline or other remedy required by law.

Delivery problems and shipping-label refunds

Contact the seller or Pizeteo with your order reference if a parcel is missing, damaged, incorrect or returned to sender. Keep relevant tracking records, photographs and packaging where practical. We may need these to investigate with the carrier. A carrier investigation does not suspend a statutory refund deadline or make your legal remedy dependent on the carrier paying a claim.

Cancelling a product order does not automatically cancel or refund its shipping label. Sellers should contact Pizeteo about unused built-in labels; labels on their own accounts follow the applicable provider process. Postage refunds depend on the carrier’s eligibility rules and approval. Do not use a label after requesting its refund. A postage refund is separate from any amount owed to a buyer for a cancelled or faulty order.

Outbound and return shipping refunds depend on the reason for the return, the sale terms and applicable law. See our Shipping Terms for the full delivery, label and claims policy.

Chargebacks and payment disputes

If you believe there is a problem with a purchase, contact Pizeteo first so we can review the issue. Improper disputes for delivered digital content, delivered physical products, or buyer’s remorse may be contested with evidence.

We may use transaction records, checkout consent logs, delivery/access logs, IP and device information, support communications, and shipping records to respond to disputes.
We may actively dispute chargebacks where content was accessed, delivery can be proven, or the buyer accepted this policy at checkout.
Accounts involved in fraud, abuse, repeated chargebacks, or misuse of the dispute process may be restricted, suspended, or terminated under our Terms.
We do not publish internal fraud thresholds or risk rules.

How to request a refund

Send refund requests to info@pizeteo.com with your order number, purchase date, reason for the request, and any supporting evidence.

We aim to respond within 5 to 7 business days. Complex marketplace, shipping, technical, or payment-provider reviews may take longer.

Approved refund method

Approved refunds are generally issued to the original payment method. Crypto refunds, where available, may be returned to the original or confirmed wallet address after review and verification.

Checkout acknowledgement

Before completing eligible purchases, you may be asked to confirm that you are 18 or older, that you understand the final-sale rules for digital content, and that you agree to this Refund & Chargeback Policy.

Changes to this policy

We may update this policy to reflect platform, payment, marketplace, or legal requirements. The updated version will be posted here with a revised date.